Question 1

How do I buy a ticket?

Accepted Answer

Enter your departure and arrival stations, date, and passenger details in the search form on the homepage. Select a suitable journey from the search results, fill in your passenger details, and proceed to payment. Once payment is completed, your ticket will be sent to your email address.

Question 2

Can I buy a round-trip ticket?

Accepted Answer

Yes. Select the "Round Trip" option in the search form to purchase both outbound and return tickets in one transaction. Some carriers may offer discounts on round-trip tickets.

Question 3

How do I buy a child ticket?

Accepted Answer

In the search form, specify the number of children in the passenger selection and enter each child's age. Infants aged 0-3 travel free on most carriers. Children aged 4-11 receive discounted fares. Age ranges may vary by carrier.

Question 4

When will I receive my ticket?

Accepted Answer

Your e-ticket is sent to your email address instantly upon successful payment. You can also download your ticket as PDF or view your QR code from the "My Tickets" page.

Question 5

Can I select my seat?

Accepted Answer

Yes. During the booking step, you can specify your seat preference such as window, aisle, or no preference. Some carriers also offer options like upper/lower deck (duplex) and table seats. Seat preferences are not guaranteed and depend on carrier availability.

Question 6

What payment methods do you accept?

Accepted Answer

You can pay with Visa, Mastercard, and American Express credit/debit cards. All payments are protected with 3D Secure. Your card details are not stored on our servers; payments are processed through our PCI DSS compliant infrastructure.

Question 7

What currencies can I pay in?

Accepted Answer

Prices can be displayed in EUR (Euro), USD (US Dollar), and TRY (Turkish Lira). EUR and TRY payments are processed directly. USD prices are shown for reference — your card will be charged in EUR at the current exchange rate.

Question 8

My payment failed, what should I do?

Accepted Answer

First, check your card limit and online shopping permission. Make sure you completed the 3D Secure verification. If the problem persists, try a different card or contact us through our contact page. No amount is charged for failed payments.

Question 9

Can I cancel my ticket?

Accepted Answer

Cancellation conditions depend on your ticket type. Flexible tickets can be cancelled with a full refund, while discounted tickets may have partial or no refund. You can view your ticket's cancellation conditions during purchase and on the "My Tickets" page.

Question 10

Can I change the date or time of my ticket?

Accepted Answer

Date/time changes are available for flexible tickets. Click the "Change" button on the "My Tickets" page to select a new journey. Price differences result in additional payment or refund. Change conditions vary by ticket type and carrier.

Question 11

How long does a refund take to reach my account?

Accepted Answer

The refund process starts once cancellation is confirmed. It may take 5-10 business days for the amount to reflect on your card, depending on your bank. You can track refund status from the "My Tickets" page.

Question 12

Which countries can I buy tickets for?

Accepted Answer

You can purchase train tickets across many European countries through EuroTrain. France (TGV, OUIGO), Germany (ICE, IC), Italy (Frecciarossa, Italo), Spain (AVE, AVLO), UK (Eurostar), Switzerland (SBB), Austria (OBB) and many more countries and carriers are supported.

Question 13

Do I need to show a printed ticket when boarding?

Accepted Answer

Most carriers accept e-tickets. You can board by showing the QR code on your phone. Some local routes may require a printed ticket - this is indicated on your ticket. When in doubt, we recommend downloading your ticket as PDF and printing it.

Question 14

Do I need a passport for Eurostar (UK-France/Belgium)?

Accepted Answer

Yes. A valid passport is required when traveling between the UK and France or the UK and Belgium via Eurostar. You need to arrive at the station at least 30 minutes before departure and go through passport control.

Question 15

Are my discount cards (BahnCard, Railcard etc.) valid?

Accepted Answer

Yes. Many discount cards are supported including Eurail Pass, Interrail Pass, BahnCard 25/50, Trenitalia CartaFRECCIA, UK Railcard. You can see discounted prices by selecting your card during search.

Question 16

How can I view my tickets?

Accepted Answer

Click the "View My Tickets" link sent to the email address you provided during purchase, or access your tickets from the "My Tickets" section on the homepage using your PNR (booking reference) or email address.

Question 17

Is my personal data secure?

Accepted Answer

Absolutely. EuroTrain operates in full compliance with GDPR and KVKK regulations. Your personal data is encrypted and stored securely, not shared with third parties. Your card details are not stored on our servers. Please see our Privacy Policy for details.

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